Terms and Conditions

There is no charge for cancellation of an appointment providing 24 hours’ notice is given to allow for another client to fill the available slot.

Full session fees are payable even if the treatment is successful and finishes before an hour.

Payment for sessions that are done remotely are always paid in advance BEFORE an appointment is made.  That way when an appointment is made it is secured for you.  I regret I cannot secure appointments without payment.

Payments for sessions in-person, can be made in advance or in cash.

For individuals we can only accept cash or payments made via PayPal at present.

For corporate visits and work we will invoice you directly and expect payment within 14 days by BACS or similar. We will also charge for travel costs. These are charged at 45p per mile if travelling by car or reimbursement of air, train, bus, boat, taxi fares and any associated costs.

By having treatment you agree to your basic details and details of any treatments being kept confidentially by me.  These will NEVER be shared by a 3rd party and will ALWAYS remain strictly confidential between the client and practitioner.  These details are stored manually on brief, handwritten notes and are not processed in any way without first obtaining prior permission from the client.  The only data that may be stored online is:  1) email addresses on my Outlook program or on a mailing list platform such as Mailchimp, and 2) copy typed remote SRT clearing notes or any notes sent from any healing or readings done, which are emailed.  All other information is stored on handwritten notes kept in personal files and never shared with anyone.

For any spiritual readings or guidance given intuitively, because of the law in the United Kingdom, you must accept that all readings are given as entertainment only and cannot claim to be accurate and therefore you take these readings at your own risk and I cannot accept any liability for their accuracy or otherwise.  I can assure you that they are always given with the sincerest intent and are genuine but the law requires me to state this and it is your responsibility what actions you take as a result of the information provided.

All information presented on this website is the property of Caroline Cousins unless otherwise stated and is copyrighted.